Terms and Conditions

Terms & Conditions - On-Construction Domestic Energy Assessments

Payment Terms & Cancellation of Instructions

• The agreed fee will be invoiced for 80% at the fee agreement/onset of the calculations
• The final invoice will be produced and paid prior to the release of the final SAP Energy Performance Certificate assessment.
• Corporate customers will be invoiced at an interim period (usually 5-10 days) and then when the SAP EPC is issued, payment will be required within 7 days of invoice date unless otherwise agreed.
• If we need to visit site for 'Practical Completion' (which is rare) and should you/your representative fail to attend our meeting at the property or access is denied for any reason, then 30% of the full assessment fee will be payable in full and a further fee to re-visit and produce the SAP Energy Performance Certificate will become payable.
• Should you be unable to attend our meeting, I require confirmation by telephone or email at your earliest opportunity but within 24 hours to avoid any wasted time & travel.

Health & Safety at Work (etc.) Act

• During a 'Practically Complete' site survey I will require a safe working environment within and outside of your property at all times during the survey. Please ensure any potentially dangerous situations such as access are made safe or in a manner that could cause a dangerous situation to me or to you.

Other Legal Issues

• Please ensure if you or your partner is not available, a suitable representative is in attendance.
• This is unless the property is empty and a key can be obtained for the survey - but your/representative attendance is more suitable.

The Data Protection Act & Your Privacy

• Under the Data protection Act we will not pass on your private information to any person or company unless required to do so by law.
• Your personal information will be stored on a CD for a period of 15 years from the date of issue of your SAP Energy Performance Certificate.
• Your personal details will be held by Ynni Cymru Energy Solutions Ltd in accordance with the Data Protection Act (1998) and will be used only for our mailing database and for the production of a SAP EPC as requested by you.
• We do not pass on your information to any third party or commercial organisations unless required to do so in order to provide the service as instructed by you, or required to do so by law. When required to do so, I will ensure that Ynni Cymru Energy Solutions’ privacy policy or any such organisations or individuals are compliant with this policy. 
• We respect your privacy completely and all client information is treated as private and confidential, even after you (the client) are no longer a customer.
• We will provide you with a copy of your personal information on request. These principles apply whether we hold your information on paper or electronic formats. 
• Ynni Cymru Energy Solutions’ web site may contain links to other sites and organisations that may request information from you. We are not responsible for the privacy practices or content of other web sites which link to or from our site. 
• This privacy policy may be altered or updated occasionally for the purposes of good practice and legislation. This will be done without prior notice to you unless you request any changes of policy information. 

Require further advice - do not hesitate to contact me: (landline) 01792 424569; (mobile) 07986 099438 or email [email protected].